Refund policy
Refund Policy
At West Batch, we want you to be happy with your order. Due to the nature of our products, we do not accept returns or offer refunds for change-of-mind purchases.
All West Batch products are food products and, once delivered, cannot be returned or resold for food-safety reasons.
No Returns or Refunds
We do not accept returns or provide refunds if you simply change your mind, order the wrong product, or no longer want your purchase.
Please make sure you check your order carefully before completing your purchase.
Damaged, Incorrect or Faulty Orders
Please inspect your order as soon as you receive it. If your order arrives damaged, defective, spoiled, or you have received the wrong product, please contact us as soon as possible at jacobowenjones@icloud.com.
When contacting us, please include your order number and, where appropriate, clear photographs of the product and packaging so that we can investigate the issue.
If we determine that your order has arrived damaged, defective or incorrect, we will work with you to provide an appropriate resolution, which may include a replacement or refund.
Nothing in this policy affects your statutory rights as a consumer.
Order Issues
If there is an issue with your order, please contact us at:
We will review each issue individually and aim to resolve genuine problems as quickly as possible.
Refunds
Where a refund is agreed because an order is damaged, defective, incorrect or otherwise qualifies under your statutory consumer rights, the refund will normally be issued to the original payment method.
Once a refund has been processed, the time it takes for the funds to appear in your account may depend on your bank or payment provider.
We reserve the right to refuse refunds where there is no qualifying issue with the product or order, subject always to your statutory consumer rights.